Legal
Terms of Service
These draft terms are intended to govern business use of Cold once [LEGAL NAME TO BE ADDED AFTER REGISTRATION] is established and the terms are professionally reviewed.
Last updated July 12, 2026
Status of this draft
These terms are not ready for customer acceptance. The contracting entity, address, company number, pricing commitments, service levels, governing-law wording and consumer applicability must be completed and reviewed before paid or public use.
Eligibility and authority
The intended service is for business users aged 18 or over who have authority to bind the organisation they represent. Users must provide accurate information, keep credentials secure and ensure workspace members are authorised.
The service
Cold provides software for business prospect research, content generation, campaign operations, communications, booking, reporting and related automation. Features may depend on third-party providers and configured integrations. AI output may be inaccurate and must be reviewed before use.
Customer responsibilities
Customers are responsible for their data, instructions, targeting, claims, campaigns and use of generated output. They must establish a lawful basis for processing and outreach, provide required notices, respect marketing and telecommunications rules, maintain accurate sender identity, honour suppression requests, and obtain consent where required.
Prohibited use
The service must not be used for unlawful, deceptive, discriminatory, harassing or fraudulent activity; impersonation; malware; credential theft; unsolicited contact that breaches applicable law; evasion of suppression controls; targeting children; or uploading information the customer has no right to process. Access may be suspended to protect people, the platform or third parties.
Accounts and security
Customers are responsible for activity under their accounts and for promptly removing access that is no longer authorised. Suspected compromise must be reported promptly. Cold may require stronger authentication or restrict activity presenting an unusual security or compliance risk.
Plans, credits and payment
Prices, usage limits, taxes, billing periods, credit expiry and refund rules must be stated clearly at checkout and reconciled with the implemented Stripe catalogue before launch. Paid services should not begin until payment is verified. Statutory rights cannot be excluded.
Third-party services
Integrations and generated media may be subject to third-party terms and availability. Cold is not responsible for a third party's independent service, but remains responsible for its own legal obligations when appointing processors.
Intellectual property
Customers retain rights in material they submit. They grant the limited rights needed to operate and secure the service. Ownership and licensing of generated output can depend on applicable law and provider terms; no promise of exclusive or copyright-protected output is made. Cold retains its software, branding and documentation.
Confidentiality and data
Each party should protect the other's confidential information and use it only to provide or receive the service. A data-processing agreement is required where Cold processes personal information for a customer.
Suspension and termination
The final terms must state cancellation timing, data export and deletion windows, consequences for unused credits, and when immediate suspension is permitted. Customers should be able to export supported workspace information before termination, subject to security and legal retention requirements.
Warranties and liability
Appropriate UK-law warranties, exclusions and liability caps must be drafted by a solicitor for the final business model. Nothing should exclude liability that cannot legally be excluded, including liability for fraud or fraudulent misrepresentation.
Governing law and contact
The governing law, courts, formal notice details and contracting address must be confirmed by a solicitor. General questions can be sent to hello@coldagencies.online.