Legal
Terms of Service
The short version of the deal between you and Cold.
Last updated July 11, 2026
The service
Cold provides software for running cold outreach campaigns: lead research and scoring, creative production, sequencing, and reply handling. You keep ownership of your data, your lists, and your creative output.
Acceptable use
You agree to use Cold only for lawful outreach. That means honoring consent and telecommunication rules in every market you contact, honoring opt-outs immediately, and not importing lists you have no lawful basis to contact.
Accounts and billing
Free tier is capped; paid plans bill per workspace. You can cancel any time — access runs to the end of the paid period. We may suspend accounts that break acceptable-use rules, with notice where practical.
Liability
The service is provided as-is. Our liability is capped at fees paid in the twelve months before a claim. You remain responsible for the content and legality of campaigns you send.