Legal
Outreach and Opt-Out Policy
How Cold is intended to handle suppression requests from people contacted through customer campaigns.
Last updated July 12, 2026
Customer responsibility
Cold's customers decide who they contact and are responsible for having a lawful basis, providing required identity and privacy information, and complying with UK GDPR, PECR and the rules of every destination jurisdiction.
How to opt out
Use the unsubscribe mechanism in the message, reply with a clear request such as STOP where supported, tell the caller, or email hello@coldagencies.online with the email address or telephone number contacted. Do not send unnecessary identity documents.
What suppression means
A recognised opt-out is intended to prevent further campaign contact to the relevant address or number within the responsible customer's workspace. Limited suppression information may be retained so the request continues to be honoured. Platform-wide suppression must not be promised until its scope and implementation have been independently verified.
Timing and exceptions
Automated channels should stop as soon as a valid opt-out is processed. A person may still receive essential non-marketing communications, such as a direct response needed to confirm or complete their request, where lawful.
Problems or complaints
If contact continues, email hello@coldagencies.online with the sender, approximate date and contact detail used. Cold will investigate the responsible workspace and may restrict customers who misuse the service. Individuals may also complain to the ICO or another applicable regulator.